Services and Scope
U5VPN provides subscription services for cross-border network acceleration, with 120+ countries / 240+ routes and quantum-encrypted connections. Supported platforms include Windows / macOS / iOS / Android / Linux. Clients and subscription details are available through the user panel; personal subscription credentials are not delivered on public pages.
Coverage describes the overall route resources. It does not mean every route will always be available, nor does it guarantee access to specific websites, regional content, or eligibility to use third-party accounts. Users must follow the rules of their target platforms. This service does not resell third-party memberships or licenses.
Accounts and Subscriptions
No email address is required; registration uses a username and password. Users should safeguard their passwords, subscription details, and login sessions, and avoid making credentials public. If you notice unusual account activity, stop sharing the relevant information and seek assistance through a panel ticket.
There is no limit on the number of simultaneously connected devices when the account holder uses devices they own or manage. This does not authorize reselling, renting, or publicly distributing a subscription, or sharing account or subscription credentials with others to create a public access service.
Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date; mid-cycle upgrades are prorated against the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data remains available until used and never expires. Payment methods: Alipay / WeChat Pay / USDT. Check the billing method and data allowance before placing an order.
Acceptable Use
Users must comply with the laws and regulations of their location and of the regions involved in their use of the service. Users are responsible for ensuring they are legally permitted to use the relevant network services and must not use this service for unlawful purposes.
Using routes for cyberattacks, fraud, malware distribution, violations of others' privacy or intellectual property, or other similar conduct is prohibited. Unauthorized probing of or interference with another party's systems is also prohibited. Users must not disrupt shared network resources through automated abuse or other means. Users are responsible for the content they transmit and the actions they take; quantum encryption does not change that responsibility.
Availability and Limits of Responsibility
Connection quality depends on factors such as the local network, carrier routing, the status of target services, device settings, and route maintenance. U5VPN does not guarantee uninterrupted connections, fixed speeds, or continuous access to any particular application. If you encounter an issue, check your client settings first, then provide a relevant description of the problem through a ticket.
Maintenance, upstream network failures, or force majeure events may result in route changes or temporary interruptions. Applicable maintenance arrangements will be announced on the site or in the panel. Users should back up important information and avoid relying on a single connection as the sole safeguard for critical operations. These terms do not exclude or limit liability where applicable law prohibits doing so.
Refund Policy and Requests
You may request a full refund within 14 days of your first payment, for any reason. You do not need to explain your experience, and providing evidence of a technical issue is not a requirement.
Log in to the relevant account and submit a refund request through a user panel ticket, identifying the relevant order. Updates will be provided through the ticket. Do not send account passwords, payment passwords, or complete payment credentials in a ticket. The time it takes for funds to arrive may depend on the payment channel; this page does not promise a fixed processing time. For requests made after the period above, describe the circumstances in a ticket; they will be handled in accordance with applicable law.
Account Termination and Changes to These Terms
If there is unlawful use, subscription resale, public disclosure of credentials, or conduct affecting normal network operation, U5VPN may suspend the relevant connection or account based on the risk and explain the reason through a panel notice or ticket. Users may submit an explanation and request a review. Orders and refund matters after termination are handled under the refund policy on this page and applicable law.
When service rules change, this page will be updated with the revised content and the month of the latest update. Important changes affecting subscription benefits will be explained through a site announcement or user panel notice. Changes will not retroactively reduce statutory rights that have already accrued. If you disagree with the new terms, you may stop using the service and raise your concerns through a ticket.